Refund policy

You can return products purchased at www.vita-lic.com within 90 days of delivery. All products must be returned intact, unused, and with all original tags and packaging. We do not accept items that have been used unless they are defective.

To coordinate your return, please send us an email at vitali.shop.info@gmail.com. Our customer service department will provide you with instructions on how to proceed. Once the return is received at our warehouse, we will process the refund for the amount of the returned order.

In the event that a customer wishes to make an exchange or return, the return shipping costs will be the responsibility of the customer.

For any questions regarding returns, you can always contact us at vitali.shop.info@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Lost or Stolen Items

Vitalic is not responsible for lost or stolen packages. If tracking information indicates that your package was delivered to your address but you have not received it, please report it to your corresponding shipping carrier using the information provided on your tracking page.

If you have further questions about your package or if you entered an incorrect address on your order, please contact our customer service team at vitali.shop.info@gmail.com.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.