Shipping policy

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and peak sale seasons.

We process orders between Monday and Friday. Orders will be processed within 24 hours from the order date and shipped the next business day after processing. Please note that we do not ship on weekends.

Once an order has been placed and 24 hours have passed, it cannot be canceled. If you need to change your delivery information, please contact us as soon as possible. Once the order has been processed, no changes can be made.

How long will it take to receive my order?

Once you place your order, please allow up to 24 hours for processing. Delivery usually takes between 6 to 12 business days, depending on your location.

Lost or Stolen Packages

Vitalic is not responsible for lost or stolen packages. If tracking information indicates that your package was delivered to your address but you have not received it, please contact the shipping carrier directly using the details provided on your tracking page.

If you need help with this process or if you entered an incorrect address when placing your order, please contact our customer service team at: vitali.shop.info@gmail.com